My camp doesn’t offer CampRx. Can I still use your service?
Yes. Simply register on our site and include a message that your camp does not participate. We can ship your child’s medications to your home before camp starts if you prefer.
How are the medications packaged?
Each dose of medication is packaged by date and time of dosing along with any other medications due to be administered at the same time of day. They are sealed in a medication strip package with a detailed label that includes your child's name, date of birth, medications enclosed, date and time to be administered, and any special instructions. The camp staff simply tears open the perforated packet and hands your child his medications.
Can you package over the counter (OTC) medications such as vitamins, Benadryl or Claritin?
Yes. When you register you provide us with detailed information regarding over the counter medications, including dose and time of administration. Our pharmacy will package these with any prescription medications dosed at the same time of day. Our pharmacy obtains outstanding volume discounts on OTC medications, so you may enjoy significant savings on these items.
Can you package half a pill?
Yes.
Can you package medications my child only uses on an “as needed” basis?
Yes. We package “as needed” medications separately and send them labeled with directions for administration.
Can you package inhalers, prescription creams, drops, and liquid medicines?
Yes. They are included in separate, resealable packages marked for special dosing.
What about injectables?
We handle some injectables, such as growth hormone, but we cannot supply insulin and many other injectable medications.
Will your pharmacy dispense name brands or generics?
Please note that unless the physician specifies “Do Not Substitute” or “Brand Only” our pharmacy will dispense the generic. Many insurance plans will only pay for a generic. If you do not want a generic we ask that you notify your physician in advance. For OTC medications, our pharmacy will attempt to provide the brand of medication you request but may have to substitute a generic if the name brand is not available.
What if my child is at camp for longer than a month?
The physician can write most prescriptions with refills. For controlled substances, however, an additional 30-day prescription will be required. Please make sure that all prescriptions for your child’s stay are sent to us at the same time in order to avoid confusion.
What happens to extra medications if my child is at camp for less than 30 days?
We always package a month’s worth of medication. Any unused medications will be returned to you on the last day of camp. You may use the extra medication at home, on vacation, or even at another camp.
What if my child is going to camp for eight weeks? Do you send all the medications at once?
No, because insurance rules require that we obtain and ship only one month’s supply of medication at a time. If your child will need more than one month’s supply of medication, your doctor must write the prescription with refills. We will arrange to have the medications refilled and shipped to camp at the appropriate time.
My child’s refill date is part way through camp. How do you handle that?
If your refill date falls during camp, the medication will arrive before camp begins and your insurance will not be billed until the refill date. Subsequent refills will be sent as needed and the billing delayed as needed. PLEASE NOTE: Since we do not bill your insurance until your child is at camp, you may refill your child’s medications any time before camp if necessary. Our billing may be delayed if you refilled shortly before camp. Please be aware that copay charges to your credit card may not appear until after your child returns from camp.
I need to fill a prescription for my child before camp begins. What do I do?
Go ahead and have the prescription filled, but be sure to request only the amount of medication your child will need before camp begins. Our pharmacy won’t bill you insurance company until camp begins so there won’t be a conflict with your insurance company’s billing cycle.
We have a ninety-day prescription plan. Can I still use CampRx?
Most likely. Because the pharmacy can only dispense a 30-day supply of medication at a time, however, you must do the following: count the number of days your child will need medication at home before camp begins and request that number of days be filled for home use; then contact your insurance company to notify them that you need medication dispensed by our pharmacy and request a summer/vacation override.
What about refills of medications for ADD? How can you get refills if they aren’t permitted on the prescription?
You will provide us with up to three original prescriptions for any controlled medications (depending on how long your child will be at camp). All three prescriptions need to be dated the day they were written. NO POSTDATED PRESCRIPTIONS CAN BE ACCEPTED. Our pharmacy will keep the prescriptions on file and refill them as needed.
What if there are medication questions or problems while my child is at camp?
We maintain a 24-hour toll-free hotline for parents and camps. We also have a Board-certified pediatrician on call around the clock.
How much lead time do you need to ship the medications?
We require twelve days from the date we receive your child’s medication information until the start of his or her camp session. In an emergency, we can ship much faster, but there may be additional charges involved depending on the circumstances. Please note that your child’s medications may not arrive at camp on time if you do not meet our deadline.
What if my child’s doctor writes a prescription for a new medication after your deadline for registering has passed?
We will work with you to handle late medication changes. You may be required to send additional medications to camp as a back up and additional shipping charges may be applied.
How much does your service cost?
For camps that require the use of CampRx the cost is $15 for sessions of up to one week and $30 for all other sessions, up to and including the entire summer. The charges are $20 and $40, respectively, for camps that offer CampRx as an option. We also offer a year-round service for $20 per month. These charges are in addition to any cost for your child’s medications.
Do you participate with my insurance?
Almost certainly. Our pharmacy has contracted with all major and most minor prescription carriers to meet your needs. If our pharmacy doesn’t participate with your prescription coverage, you can still use CampRx. We’ll provide you an itemized receipt which you can then submit to your insurer for reimbursement. If we determine we cannot process your child's medications and you choose not to use CampRx, the prescriptions will be returned to you and any charges will be refunded.
How is my insurance billed? How am I billed for copays?
Our pharmacy bills your insurance company directly as prescriptions are filled. Co-pays, deductibles, and the cost of over-the-counter medications and uncovered medications are charged to your credit card.
Do I have to register online?
No. You may register by phone. Simply call our toll-free number 1-877-302-3881.
Is your pharmacy reliable?
Completely. Our pharmacy is one of the largest direct-mail pharmacies in the country. It is a major provider of medications to all types of health care facilities. Our pharmacy is also located only a few miles from our office, facilitating communication and making it easy to address any questions or problems that may arise during the summer.
My state has very specific requirements for medications at camp. Can you still supply my child’s medications?
Yes. Our pharmacy is well aware of individual state requirements. We also work with camps to make sure that everything we do complies with relevant state and federal laws.
Will you notify me when my child’s medications are prepared and shipped?
Yes. We understand the importance of keeping you informed at all stages of the process. We email a confirmation when we receive your child’s prescriptions and your insurance information. You receive another email when we ship your child’s medications to camp.
Can you continue to provide me with prepackaged medications for my child after camp is over?
Yes! We offer a year-round service that ships medications directly to your home or to your child away at school. The cost is $20 per month. If you’re interested, please call or email us and we’ll make the arrangements.
How do I contact CampRx if I have further questions?
You can email us at oshea@CampRx.com or you can call our toll-free number at 1-877-302-3881.